Shipping policy

Online purchases are usually shipped within 1 - 3 days. Your item will be packaged in a plain protective envelope or a small box for security purposes and shipped to you from London. Please ensure that you provide the correct delivery address so you can sign for your package.

Shipping to an address within the UK

Items sent to an address within the UK will be sent by Royal Mail Special Delivery, and will normally arrive within 1 - 2 days of shipping, requiring a signature on delivery. 

For items made order, please refer to the individual product page for estimated dispatch times. This will indicate when your piece is expected to be completed and shipped.

Shipping to an address outside of the UK

Items sent to an address outside the UK will be sent via a tracked delivery service. Delivery times will vary from country to country depending on the distance and the customs protocols of each country.  Please note that you might be required to pay custom duties in order to receive your item, which are your responsibility.

Please note due to international trading agreements and regulations we must abide to certain shipping restrictions and are unable to ship fine jewelry to Saudi Arabia, Russia and China.

Item not received

For items sent to an address within the UK, please contact me if you have not received your item within 1 week of dispatch notification and I will provide you with the tracking number to enable you to locate your item.

For items sent to an address outside the UK, your parcel is handled by more than one postal service, and delays can often be caused by customs checks, which can sometimes take several weeks.  Please contact me if you have not received your item within 2 weeks of dispatch notification and I will provide you with the tracking number to enable you to locate your item.

The Royal Mail classes an item as lost if you have not received it within 20 working days of dispatch to an address within the UK or 30 working days to an address outside the UK.  If this happens, please contact me to let me know so that we can agree next steps e.g. a full refund, or a replacement item.

Tracked as delivered

In the event that you have not received your item, but the tracking number reports that it has been delivered, please check the tracking details to see who has signed for your parcel.  Items tracked as delivered may happen when your parcel is delivered to the workplace or to the post room of an apartment address.  Please note that I am not able to refund or replace items that are tracked as being delivered as I am unable to make a claim against the Royal Mail in this situation.